Shipping and Returns

Thank you for your purchase. We hope you are happy with the purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund.

The following terms are applicable for any products that You purchased with Us.

Cancellation

How can I cancel my order?

Cancellations can be requested for “Confirmed” orders and only prior to the products being shipped. The status of the order can be seen on the ‘My Orders’ page

You need to contact our customer service team on support@solvve.in as soon as possible for the changes in the order. Please note for security reasons we will require you to answer a few security questions before we can make any changes to your order.

Return/Replacement

How can I return/replace my orders?

Returns and Replacements can be requested within 7 days of delivery of the order, for the following reasons

  • Wrong products delivered
  • Missing products in the order
  • Damaged products delivered
  • Expired products delivered
  • (in rare cases) if products cause allergic reactions/do not suit your body

You can raise a request to return/replace your order by contacting our customer happiness team through the following channel.

Email: support@solvve.in

We would request you to share the images of the products when you send us an email.

How are returns processed?

  • Once we receive a return request, we will send our courier partner to pick up the product. This will be arranged within 2-4 working days of raising the return/replacement request
  • In case our reverse pickup is not available at your pin code, we will request you to self-ship the products through any reliable courier partner. We will reimburse you the courier charges to your wallet
  • We request you to please send the product along with all accompanying material and original packaging
  • Once we receive the products, we will quickly process the return request within 5-7 working days. Please note that if the replacement product is unavailable, we will process a refund.

Refunds

How are refunds processed?

The following is applicable for prepaid orders

  • Refunds for cancellations will be processed into your original payment method. This amount will reflect in your wallet within 5-7 working days depending upon your bank
  • Refunds for returns will be initiated within 2 working days of receipt of the returned items.

Contact us

If you have any questions about our Returns and Refunds Policy,

please contact us:

Email: support@solvve.in